General conditions of purchase

Below is the contractual document that will govern the purchase of the products through the website www.kannabia.com/es/, property of Colección Sur S.L. (hereinafter the provider). Acceptance of this document implies that the user:

1. You’ve read, you understand and you’re agree with this text.
2. That he is a person with sufficient capacity to hire.
3. That it assumes all the obligations set forth herein.
4. That he is of legal age.

These conditions will have an indefinite period of validity and will be applicable to all purchases made through this website.

The provider reserves the right to unilaterally modify these conditions, without this affecting the goods or promotions that were acquired prior to the modification.

Confirmation of the age of majority by the user will always be necessary. Otherwise, no transaction will take place and you will be invited to leave the page.

Identity of the parties

On the one hand, the supplier of the goods purchased by the user is Colección Sur, S.L., with registered office at PO Box No. 2, 18210 Peligros (Granada, Spain). N.I.F B18920991 and with customer service telephone number +34 958 408 892 and/or email: hello@us.kannabia.com and another,

The user of the website that provides the data for which they have full responsibility for use and custody, being responsible for the veracity of said personal data provided to the provider.

Object of the contract

The purpose of this contract is to regulate the purchase-sale relationship between Colección Sur, S.L. and the user at the moment in which he accepts the corresponding box during the online contracting process.

The contractual relationship of sale entails the delivery, in exchange for a determined price and publicly displayed through the website, of a specific product.

General information

Both parties attest to these general purchase conditions, except for special conditions agreed with each particular client.

Colección Sur S.L ensures the quality of its seeds by offering a 90% guarantee on its genetics. Indicate that organic products are traded, and due to their nature, the company cannot be responsible for 100% of their use and maintenance, as well as for the conservation and germination processes by the client.

The seed stock is strictly controlled, it is quickly and constantly renewed, always respecting the curing times. In turn, Colección Sur carries out periodic germination tests and only releases to the market the results that obtain the maximum guarantee, although it is once again indicated that it works with live products, and it is impossible, once the product leaves our warehouse, to guarantee 100% on the power of germination.

Cannabis Sativa seeds can only be germinated in certain countries that allow it or under the conditions authorized by law. It is the client’s responsibility to inform himself about the Law of his country and act in accordance with it.

Therefore, Colección Sur S.L will not be responsible under any circumstances for shipments confiscated by Customs or similar entities. Contact the organizations in your country for more information.

Colección Sur S.L is not responsible for the illegal uses that third parties may make of our product.

In our online store we also have Merchandising.

Purchase procedure

The purchase procedure may be carried out in the language that the user chooses on the website. This will be indicated before starting the purchase. The prices and delivery conditions on this website will be applied without distinction to national or international territory and in compliance with Spanish legislation, since the purchase is made in Spain. The currency used will only be the euro.

You only have to select the product you want to purchase and click on the image to see its characteristics and details and, where you can select the number of units you want to request, you must view all the characteristics of the product prior to purchase. in its description.

Once informed of all the characteristics of the product, if you decide to continue with the purchase procedure, you will press the “add to cart” button.

All the products included in the “cart” can be eliminated, as long as it is indicated.

If you modify any of the data entered, the summary displayed on the screen will automatically vary. Likewise, there is also a space expressly enabled so that you can make specific observations regarding your purchase.

Despite adding a specific product, you can continue with your purchase, leaving all the selected products included in the basket or cart until you click on the button to continue the contracting procedure.

In order to start the purchase you must select between two options: in the first option you can register by filling in a form with a series of data to carry out the registration and later, the control, billing and shipping of the orders. The user who has already registered must enter their username and password to start and make their purchase. The user undertakes to make diligent use of his password and not make it available to third parties, as well as to notify the provider of the loss or forgetfulness of it or of possible access by an unauthorized third party, in such a way that it proceeds to block it. immediate.

Once the user account has been created, you will receive a welcome email confirming its activation.

As a second option, you can make the purchase as a guest without registering as a user.

You will have the option to enter coupon codes if you have them to apply discounts. Discount codes can be given to customers, they will have a discount on the new purchase or on shipping costs and for an expiration period and minimum amount. If the user has a discount code, they must include it before making the payment so that such a discount is made before proceeding with the purchase. If you have not entered your discount coupon, the discount cannot be applied.

To finalize your purchase, you will first click on the check “finish purchase” once you have verified that all your data is correct, you must click on the check intended to make the purchase “Place the order”. In any case, you must accept the terms and conditions of purchase and you will have previously accepted the privacy policy.

In any case, the provider’s contracting platform will inform the user, once the purchase procedure has been completed, likewise they will receive an email with all the characteristics, price, forms of transport, delivery times and contracting date, they will also receive the invoice in electronic format and in paper format together with your order. You can also view your ticket or invoice on our website in the “my account” section.

This document is confirmation that the purchase has been made successfully and serves as accreditation for any type of claim. If you do not receive this email, check your “junk mail” or “spam” account, since it may have been detected as spam, if it is not in said section, please notify us in the shortest possible time. as long as possible so that we can solve the problem for you.

Colección Sur S.L., in accordance with the indicated privacy policy, will guarantee the confidentiality of your data. For any questions about the order, you can contact the customer service phone number +34 958 408 892 and/or email: hello@us.kannabia.com in order to manage said incident.

Order delivery

The delivery of orders will be made at the address or address freely designated by the user. Shipments will be made through courier or postal service and the delivery time will depend on the selected destination, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user are false, inaccurate or incomplete or any cause beyond the provider.

Approximate delivery and availability times will vary depending on various factors such as characteristics of the products to be purchased, destination area, number of units, chosen payment/delivery method, justification for it, transport incidents, stock breaks, etc. . To specify delivery times for the order, you can contact the customer service phone number +34 958 408 892 and/or email: hello@us.kannabia.com so that, depending on the characteristics of the order in question, we can specify the exact terms, not However, these terms may be visible in the system before placing the order, since they are calculated automatically by it.

It could happen that one or more of the products contained in the order placed by the customer are not available at the time of processing the order. In the event that the product selected by the customer is not in stock, the new delivery period will be informed and the customer may choose to immediately refund the purchase amount. If it is not possible to quickly replace the stock of a product, the refund of the amount paid directly will be made with the same means of payment or with the one preferred by the customer. You can call us by phone, for a closer approximation to confirm stocks and delivery forecasts to the customer service phone. The shipment of the purchased products will only be made when the user has made the full payment and it has been received by the provider until that moment the purchase will not be understood as made. Notwithstanding the above Colección Sur, S.L. must adopt the measures required of a diligent merchant so that the delivery can be made in the agreed time,

The client or a person in charge of the same must check immediately upon receipt if the goods show damage caused by transport, likewise could, if possible, request the carrier for written confirmation of verifiable damage to the packaging caused by transport in the commodity.

We ask Customers that, at the time of delivery of the order by the carrier, verify:

That the product or products are not damaged or altered.
That the number of items delivered corresponds to that indicated in the transport document.
In the event that at the time of delivery you detect that the products have been damaged in transport, please proceed to reject the order or contact us as soon as possible through the customer service telephone number +34 958 408 892 and/ or email: hello@us.kannabia.com in order to manage said incident as quickly as possible.

Price and shipping costs, offers and promotions

Orders include value added tax (VAT) or other taxes that may be applicable, as well as shipping costs (if any) and in any case they will be expressed in the Euro currency (€). The prices applicable to each product will be applied automatically by the purchase process in the last phase of the same, including the expenses generated by taxes, transport or other services, in such a way that the consumer will be able to know the corresponding total amount and view it broken down before to make the purchase.

In any case, the provider’s contracting platform will inform the user, once the purchase procedure has been completed, via email regarding all the characteristics, price, forms of transport, delivery times and date of contracting, likewise they will receive the invoice in electronic format or if you prefer in paper format.

• Customs duties and taxes for international shipments:

Items shipped internationally may be subject to customs duties and sales or value added taxes (VAT) that will be applied by the destination authorities. These expenses are variable and depend on each customs office. For more information, you should contact your customs office to verify the import expenses). In order to complete your purchase, you are asked to acknowledge that any applicable customs duties and taxes are your responsibility.

We recommend that you contact the local customs agency to clarify the pertinent doubts before placing the order. If your purchase is subject to customs duties and sales tax or any other type of tax, your transport provider will contact you to inform you of these expenses, which must be paid before the delivery of your purchase is scheduled .

• Export restrictions:

Items may be subject to the laws of the country from which they are exported. Cannabis Sativa seeds can only be germinated in certain countries that allow it or under the conditions authorized by law. It is the client’s responsibility to inform himself about the Law of his country and act in accordance with it.

Payment Methods

The payment method desired by the client that we have will be selected:

• Payment by credit or debit card: you can comfortably pay with your credit/debit card through our payment gateway. In this type of payment, the client will access a controlled environment in which he will directly provide said entity with his card details, which will connect him with his bank/caja to authorize the operation. In this way, the payment will be made directly, legitimately and safely, maintaining the privacy of the card information at all times.
• Payment with bank transfer: when selecting this form of payment, at the end of the process you will receive an e-mail with the account number in which you must enter the amount. When making the transfer, clearly indicate your name, surname and your order number . Check if your bank charges commissions.
• Cash on delivery: option only available in some countries. In the method of payment against delivery, the transport company may apply an additional charge. This amount can be viewed before placing the order.
• Payment with cryptocurrency: Pay with Bitcoin, Litecoin or other alternative currencies through CoinPayments.net for this you must have an associated account or create one.
• ViaBill deferred installation payment: it is the alternative to traditional forms of payment. It allows you to buy now and pay later without interest. Getting started is so simple that approval is instant and the account is totally free. For more information you can consult the website https://viabill.com/es/

Shipping procedure

Once the payment of an order is confirmed (if it is a card, it is immediate) the package is prepared and it is waited for it to be picked up by the courier company. Packages are generally shipped twenty-four hours after payment confirmation. (Business days and if the order is placed before ten in the morning).

Security

THE COMPANY has the highest security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted to ensure that it is only intelligible to the Client’s computer and that of the Website. In this way, using the SSL protocol guarantees:

1. That the Client is communicating his data to the server center of THE COMPANY and not to any other that tries to impersonate it.
2. That between the Client and the server center of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

Social networks

Colección Sur S.L., through the consent of the people who appear in the photograph, shares the image on different social networks, and to that extent the user is informed, who may be on any of these social networks, that the data personal information that you share in them will be used in the way that each of these social networks, both due to its technique and its terms and conditions, allows, as long as it does not contravene any applicable law and, except with prior authorization by its owner. , will not be incorporated into an own file or used for purposes other than those provided by the social networks themselves and within the platform and / or environment of these.

Any user can exercise the rights of access, rectification, cancellation and opposition at any time, through:

• Email to the address hello@us.kannabia.com

Offers and promotions

The offers and promotions made on this website will be accompanied by the corresponding information next to the product offered. You can view said information and the period of validity of the same and the characteristics and conditions of the offer and promotion. Price reductions will be clearly displayed, together with the normal price and not superimposed on the reduced price in each of them.

Right of withdrawal

Withdrawal form: Withdrawal form – Kannabia

Case 1: Returns due to purchase withdrawal

All products purchased on this portal may be returned and reimbursed, provided that you indicate your intention to return the product(s) within a period of 14 calendar days after receipt.

The amounts paid for the item(s) will be refunded, as well as the initial shipping cost.

The consumer and user will only bear the direct cost of returning the goods, as permitted by article 108 .1 of the consolidated text of the general law for the defense of consumers and users and other complementary laws. However, in the event that the consumer and user have expressly selected a delivery method other than the least expensive method of ordinary delivery, the employer will not be obliged to reimburse the additional costs derived from it.

In which cases according to article 103, of exceptions to the right of withdrawal of the consolidated text of the general law for the defense of consumers and users and other complementary laws, we do not return any product:

The right of withdrawal will not be applicable to contracts that refer to:

a) The provision of services, once the service has been fully executed, and if the contract imposes a payment obligation on the consumer or user, when the execution has begun, with the prior express consent of the consumer or user and with the knowledge of his part that, once the employer has fully executed the contract, he will have lost his right of withdrawal.

b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.

c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

d) The supply of goods that may deteriorate or expire quickly.

e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

f) The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.

g) The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the employer cannot control.

h) Contracts in which the consumer and user have specifically requested the employer to visit them to carry out urgent repair or maintenance operations; If, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts used necessarily to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods .

i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

k) Contracts entered into through public auctions.

l) The supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution

m) The supply of digital content that is not provided on a material support when the execution has begun and, if the contract imposes an obligation to pay the consumer or user, when the following conditions are met:

1. The consumer or user has given their prior consent to start the execution during the period of the right of withdrawal.
2. The consumer or user has expressed their knowledge that, consequently, they lose their right of withdrawal; and
3. The employer has provided a confirmation in accordance with article 98.7 or article 99.2.

The withdrawal period will end 14 calendar days from:

• a) The day the contract is entered into, in the case of service contracts.
• b) The day that the consumer and user or a third party indicated by him, other than the carrier, acquires material possession of the requested goods, in the case of sales contracts, or:
  • 1st In the event of the delivery of multiple goods ordered by the consumer or user in the same order and delivered separately, the day that the consumer or user or a third party indicated by him, other than the carrier, acquires material possession of the last of the goods.
  • 2nd In case of delivery of a good made up of multiple components or parts, the day that the consumer or user or a third party indicated by him, other than the carrier, acquires material possession of the last component or part.
  • 3rd In the case of contracts for the periodic delivery of goods during a specific period, the day that the consumer or user or a third party indicated by him, other than the carrier, acquires material possession of the first of those goods.
• c) In the case of contracts for the supply of water, gas or electricity when they are not packaged for sale in a delimited volume or in determined quantities, or heating through urban systems or digital content that is not provided on a medium material, the day the contract is concluded.

After examining the article, we will inform you if you are entitled to a refund of the amounts paid. kannabia Seed Company will reimburse all payments received from the consumer and user, including delivery costs, where appropriate, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it was informed of the decision. withdrawal of the consumer and user contract.

The consumer and user will only bear the direct cost of returning the goods, as permitted by article 108 .1 of the consolidated text of the general law for the defense of consumers and users and other complementary laws.

However, we may withhold reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever condition is met first. The refund will always be made in the same means of payment that you used to

pay for the purchase or in the one of your preference. In case of not having charged it to your account, we will limit ourselves only to accepting the return.

Case 2: Returns for defective product or product error.

In the cases in which you consider that at the time of delivery the product does not conform to what was stipulated in the order, you should contact us through our return form or by calling +34 958 408 892 and/or or email: info@kannabia.com providing the product data, as well as the defect it suffers, where we will indicate how to proceed.

Steps to follow:

To exercise the right of withdrawal, you must notify Colección Sur, S.L.

(Kannabia Seed Company) PO Box No. 2, 18210 Peligros (Granada, Spain), Spain and/or email: hello@us.kannabia.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail, fax or email). You can use the withdrawal form model, although its use is not mandatory.

Upon receiving the products, we will proceed to examine them and that is when we will notify you whether or not you are entitled to a refund of the amounts paid, for the purchased product(s), including delivery costs, if any. The return process will be carried out as soon as possible and, in any case, within a period of 14 days from the date on which we were notified of the intention to withdraw.

For the return process you can send it on your own, by post or with the transport company that you decide to select, for any questions about the return of the product you can contact us through our customer service number +34 958 408 892 and/or email: hello@us.kannabia.com

We will proceed to examine the returned product and we will notify you by e-mail or telephone within a reasonable period of time if it is appropriate to return or replace it (if applicable). The item will be returned or replaced as soon as possible and, in any case, within 14 calendar days from the date on which we send you an email confirming that the non-conforming item is returned or replaced.
The amounts paid for those products that are returned due to a flaw or defect, when it actually exists, will be fully refunded, including shipping costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase or in the one that the consumer indicates in his request. Those returns that derive from an error in the service. In this case, we promise to change the product for another equal one whenever it is available. In the event that the change could not be made, the amount will be refunded

Applicable guarantees

In accordance with the provisions of Royal Legislative Decree 1 / 2007, all products have the legally established guarantee for manufacturing defects.

If you need to make use of the guarantee, we suggest that you contact us by phone number +34 958 408 892 and/or email: hello@us.kannabia.com and we will help you manage it.

Defects or damage due to incorrect use or handling of the article or wear and tear caused by normal use of the article are not included in this guarantee.

If you contract as a consumer and user, we offer you guarantees on the products that we market through the website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same.

It is understood that the products are in accordance with the contract provided that:

(i) Conform to the description made by us and possess the qualities that we have presented on the website,

(ii) Are suitable for the uses to which products of the same type are ordinarily used and

(iii) Present the usual quality and features of a product of the same type that are reasonably expected.

In the event of a defective item and/or product, THE OWNER OF THE WEBSITE must proceed, as appropriate, to the substitution, price reduction or termination of the contract, procedures that will be free of charge for the CLIENT. In the event that for reasons of availability it is not possible to replace the product, the full refund of the purchase will be made.

Applicable law and jurisdiction

This web page is subject to Spanish legislation and in case of litigation or controversy arising from the use of this web page, both parties submit to the jurisdiction of the courts of the city of Granada. This express submission clause to the courts of the city of Granada will not be applicable in cases of litigation with web users who, according to current legislation or hold the status of consumers, in which case the provider and the user, They agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals where the user is located.

Likewise, the provider and the user may submit their conflicts to the arbitrations provided for in the legislation on arbitration and defense of consumers and users, and to the extrajudicial conflict resolution procedures established by means of codes of conduct or other instruments. of self-regulation.

If you do not agree with the products or services contracted and are a client belonging to the European Union, except Spanish, you can go to the following link to make the appropriate claim: http://ec.europa.eu/consumers/odr/

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